Salon Policies

Appointments

Please arrive 15 minutes prior to your appointment to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule. If you are running late, we will do everything possible to accommodate you. If you are excessively late, 15 minutes or more, please keep in mind that we may need to reschedule your appointment.

· We regret that we cannot be responsible for loss or damage to personal articles. · Please keep all valuable items with you during your service. 

· Please advise our staff of any allergies or sensitivities you may have. 

· No pets are allowed in the salon.  

Cancellations/No Shows

We do require a credit card on file to reserve your appointment. We have a cancellation policy and if the appointment is not canceled within 48 hours, we reserve the right to charge 50% of the scheduled service total. We appreciate your understanding during this time. We understand that your time is valuable as well as our stylist availability.

Changing Your Stylists

Please feel free to change stylists within the salon at your convenience. This provides you with a variety of talent and some flexibility in booking an appointment. We suggest that you use at least two or three stylists regularly so that you are always assured of knowledgeable, personalized service regardless of emergencies, vacations, illnesses or unexpected travel plans.

Services Policy

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Re-dos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing re-dos is that you call to schedule the redo within 48 hours of the original service and that the redo be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made, and the redo may be scheduled with another technician. We do not offer refunds for any hair services. Pure Collective Salon will not be liable nor redo hair color that has been done outside of our salon.

Pricing

All prices are subject to change at the discretion of management.

Gratuities

The following are a few suggestions for tipping your stylists and is absolutely up to your personal discretion. Please know that the same fine services are available to you with/without gratuities:

• If more than one person has attended to you, do not feel obligated to take care of all persons individually.

• If you have allowed a set amount for gratuity, divide it between those who have worked on you, not to exceed the original amount.

• Unfortunately, we cannot accept tips on credit card transactions. There is a tipping kiosk for your convenience that goes directly to your service provider.

Methods Of Payment

We accept Visa, Mastercard, Discover, & American Express as well as cash or debit cards and personal checks. We do not accept third party checks. There will be a $50.00 returned check fee in addition to the returned amount for any returned checks on our account.

Retail Return

Policy Thank you for shopping with us! Haircare products may be exchanged within 14 days of original purchase if they are unopened, only used once, or otherwise approved by management.